Returns & Exchanges

At Lensabl, we want you to love your new frames and lenses, which is why we offer a 30-day return policy for a full refund or exchange on all eyewear. If your prescription isn't perfect or the fit isn't right, our team is dedicated to making it right with hassle-free processing.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label to ensure your return journey is completely free of charge.

3

Package Your Eyewear

Securely place your frames, lenses, and any included accessories back into the original protective case and shipping box.

4

Drop Off and Refund

Drop the package at any authorized carrier location; once received and inspected at our lab, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing